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| Does everything have to be perfect? | |
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OMG!! A nerve has been struck here. Please bare with me.
Vendors, Manufacturers and Retailers, just so you know, SERVICE AND CUSTOMER INTERFACE ARE THE MOST IMPORTANT PART OF ANY BUSINESS RELATIONSHIP you will have with me.
I don't want to talk to the acne-afflicted kid who knows NOTHING about airplanes. I don't want to pay top-dollar to be told I will have to wait several weeks for a part to be repaired or replaced, while you alrerady HAVE my money. I want to know that, IN EXCHANGE FOR MY MONEY, I am getting what I paid for.
It's a competitive world out there.
Luckily the companies I do choose to buy from have EXCELLENT customer service namely DA, Fromeco, Air Wild and Horizon. (I will not bother mentioning the companies that have disappointed me here). I have had issues which needed attention with all of the aformentioned companies and once I was able to give them the proper information, they came through every single time,and gained a customer for LIFE!...or until they treat me poorly.
Do I expect perfection? When I am spending over $100 for a single servo, $2000+ for a single airframe, $1300+ for a single engine and $1000+ for a radio in order to fly my TOY AIRPLANE, I DO expect perfection, or as close as they can muster.
For the most part, the companies that deal with the types of things I have been buying lately already know this and are NEARLY PERFECT.
I think it bares mentioning that companies like DA, Fromeco and Horizon do their very best in this regard. In the case of Horizon, their size reduces their ability to treat each customer as an individual. The trick is to get in touch with someone behind the phone-bank and establish some communication. Once that is done, it's like they were a small company with a name you can use and a person you can talk with.
Perfection? No, only one man was ever perfect. But for the kind of money we spend, they had damn-well better try.
I yield the balance of my time.
P.S. I want to add the name of another, much smaller, company that has, perhaps, the best customer service in the industry. Tim at
http://www.chargerrc.com will make everything perfect, every time. I like his planes, (Foamies), and his attitude.
