DX-7.... explain this!

[RappyMan]

Helicopter was on a 8U radio. There's 14 models in the DX-7 memory & the same "loss of settings" occurred on other models as well. Voltage on the radio was 10.8V when the plane went in. Damage is more than it looks - it's a 180 sized plane (Seagull) and the ply is shattered in quite a few places.

[RappyMan]

Horizon Hobby call leaves me depressed. Rusty listened to the description & requested the radio be sent in. The radio has a 3 year warranty so they will stand behind the radio but most likely nothing else. Turn around time is about 5 days.. a few days to ship there... a few days back... so the warbird event is before the radio would be back.
The above is standard policy.... but there was nothing that cheered me up. No offer to swap the model memory to a different radio & get us going for the warbird night. Did not want to see video to see the issue and hurry up the turn around. I was hoping for a bit more "DA" style service here. Not even a "hey, that's terrible... sorry man!" about what happened.

[50%plane]

	Quote: Originally Posted by RappyMan
	Horizon Hobby call leaves me depressed. Rusty listened to the description & requested the radio be sent in. The radio has a 3 year warranty so they will stand behind the radio but most likely nothing else. Turn around time is about 5 days.. a few days to ship there... a few days back... so the warbird event is before the radio would be back. The above is standard policy.... but there was nothing that cheered me up. No offer to swap the model memory to a different radio & get us going for the warbird night. Did not want to see video to see the issue and hurry up the turn around. I was hoping for a bit more "DA" style service here. Not even a "hey, that's terrible... sorry man!" about what happened.

First of all, what did you expect? A free plane? Sure, the product may have been defective, but you should have checked to see that it was correct first.

Second, have you ever dealt with DA? If so, what did they do for you that exceeded your expectations? Do you think that they would replace your plane if their engine stopped because you didn't have enough gas in the tank?


JMHO,
Chris

[bodywerks]

Yep, your virtual memory took a dump. I'll bet that's what they find. You won't get a new plane out of it, but consider it a learning experience. Are you using Hitec servos and a programmer? Just curious, because you'd think that your elevators and rudders and throttles would have been a little funky, too.

[snap]

I've had this happen. I changed direction on a throttle servo when I shut the radio off it din't save the changes. What I noticed is that sometimes if I don't save my setting and then turn the radio off and back on my setting change is gone. Now it's habit check and double check all surfaces before flight.

[RappyMan]

Hey guys - this sucks - a brand new plane is in pieces. The plane was pre-flighted about 15 minutes before on the first flight. We didn't even change models - just shut off the plane & TX... flew the chopper and then fueled up the 260 and bam. I agree that catching reversed ailerons before the 2nd takeoff would have been great... but we just did it!!! If the DX-7 hadn't been malfunctioning, the crash wouldn't have happened. If you watched the vid - you saw it change aileron reverse settings after the radio was turned off and back on again. I don't think a replacement plane is out of the question. Everyone though SweetPea should have got a new plane out of XPS. I at least thought they could have stepped up to the plate and done what they could have to get things fixed. I've seen stories about DA sending out a motor to someone who was having trouble - so they could got to a contest instead of sending the motor in, waiting & waiting some more. I'm trying to keep FG here and not use the 4 letter words to describe things. I've sent in a DA-50 that had a knock start after 2 flights. They replaced/updated a bunch of stuff for free & shipped it back for free. They were fun to talk to on the phone and were great.
These were airtronics servos - no programmer or hitec servos present. All the issues seem to be in the DX-7

[3DHobbyShop]

Dude, very sorry for your loss. I own a couple of DX-7's, and have had no problems, but if I ever experience that particular problem, I expect I'll also have a crash, because in the heat of battle it is so very difficult to remember to check all the surfaces.

So, I feel for you, hope it never happens on my setups. Just curious, how old is that particular DX-7? Both of mine are looking pretty ratty...I was considering replacing them just to be sure. If yours was old, I'll replace mine. If yours was new, I'd be inclined to stick with my old ratty ones.

One thing - You are totally right about DA service, it's legendary. And, as you know, you pay extra for it. I would say that a DX-7, while it is a *very* good product IMO, is not "DA level" in radios. That would be (at least) a 9303 2.4GHz, and really more like a 12 channel. The DX-7 is a $349 sort of bargain system that works extremely well...I'd equate it to a DL engine. On those, you don't pay for DA-level service..and you don't get it.

Hope things go better next time out. Also, how did you like that airframe for the one flight?

EDIT - I see yours was over a year old. Yeah, I think I'll be replacing mine like I planned.

[bodywerks]

Herein lies the problem:
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further,
in no event shall the liability of Horizon exceed the individual price of the Product on which liability is asserted.
As Horizon has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all
resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this Product,
you are advised to return this Product immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).

I copied and pasted that from the DX-7 manual...sorry for your loss.

[Jurgen Heilig]

	Quote: Originally Posted by RappyMan
	Here's the vid and pic... ... So we change it in the DX-7, turn it off & back on... the DX-7 "forgot" the change to the ailerons! Check the vid - how is this happening? ...

Model Memory #13 should never be used.

OK, let's get serious: What happens if you leave the programming mode normally, rather than just turning the tx off?

Jürgen

[KIM]

most people dont read that stuff, o well

[KIM]

most also DONT PRE FLIGHT O WELL

[KIM]

system should remember changes