I don't feel he was bashing the kit, I feel he was expressing concern about what he received.
He even asked "Did I just get a bad one or is this what everyone is seeing?"
So from what I have seen, his does seem to be an isolated case, and being such.. he needs the correct information to perhaps return the current kit, and get a replacement.
Then when he receives a proper model, he can post how great the service was, and how much he enjoys his 30% AM YAK!!