I just wanted to give a public thank you to Tony here. As some of you know, I received a Dalton 300 from my wife for Christmas. Tony handled this sale to a Hobby Wife that is new to the whole RC environment very well. She had nothing but good things to say about him. (Her piper cub is built with all hard points in and will be covered this week. Potential first flights for her this weekend!!!!)
I unpacked the Dalton on Friday evening after setting up my building table for the construction. I ran into a couple of questions as I planned the build. I emailed Tony late Friday and by Saturday I had answers to all my questions and the offer to call if I had more. I ran into another question or request for advice on Sunday. I called with hesitation because I hate to bother someone on Sunday. (I own a small business myself and my cell is the business number. I answer mine) The phone rang and I was going to leave a voice mail and hope to talk with him on Monday. When the voice mail picked up, I had a change of heart and hung up, planning to call during normal times. About ten minutes later, my phone rang and it was Tony. I apologized for bothering him on Sunday but he happily answered my questions. Because of this, I had a very productive weekend.
I have been in some form of business that deals with the public or customer service for a long time. I really appreciate good customer service and find it lacking in many areas. When someone goes above and beyond, I like to find a way to give a public thank you. For my part, I hope to plan a little better and have my questions organized during more normal times
