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Horizon Hobby call leaves me depressed. Rusty listened to the description & requested the radio be sent in. The radio has a 3 year warranty so they will stand behind the radio but most likely nothing else. Turn around time is about 5 days.. a few days to ship there... a few days back... so the warbird event is before the radio would be back.
The above is standard policy.... but there was nothing that cheered me up. No offer to swap the model memory to a different radio & get us going for the warbird night. Did not want to see video to see the issue and hurry up the turn around. I was hoping for a bit more "DA" style service here. Not even a "hey, that's terrible... sorry man!" about what happened. |
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First of all, what did you expect? A free plane? Sure, the product may have been defective, but you should have checked to see that it was correct first.
Second, have you ever dealt with DA? If so, what did they do for you that exceeded your expectations? Do you think that they would replace your plane if their engine stopped because you didn't have enough gas in the tank?
JMHO,
Chris