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Horizon Hobby call leaves me depressed. Rusty listened to the description & requested the radio be sent in. The radio has a 3 year warranty so they will stand behind the radio but most likely nothing else. Turn around time is about 5 days.. a few days to ship there... a few days back... so the warbird event is before the radio would be back.
The above is standard policy.... but there was nothing that cheered me up. No offer to swap the model memory to a different radio & get us going for the warbird night. Did not want to see video to see the issue and hurry up the turn around. I was hoping for a bit more "DA" style service here. Not even a "hey, that's terrible... sorry man!" about what happened. |
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So it's pretty much unanimous on the pre-flight check then? Ha ha! You could be president - ignore the obvious and focus on something else. There's no where I haven't agreed with: a second pre-flight before the second flight would have saved the plane. What's the reason the plane is wrecked? The DX-7 took a dump! A pre-flight would have caught this.... but the reason the plane crashed is the DX-7 forgot that we just reversed the ailerons 15 minutes ago. (A pre-flight would have caught this!!! (I'm repeating it over and over so you don't have to!))
It's also interesting that 3 others have had the same problem - out of the 500 or so that have looked at the thread. One seemed to be fixed by charging the battery, one just had to re-enter the info & not sure on the other. Spektrum (JR) is a pretty well known name - it's not a start up with unknown quality.
Does anyone know what would be required to fix the condition? What's the probablity it might happen again? Is shelving / stomping on it and getting something else the way to go? I'm hoping for some confidence in the radio again & don't want to chance something else. Thankfully the 260 just hit into a field & not something or someone. If anyone has helpful info (other than preflight (got it!)) please let know.
Thanks
Terry |
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Ok Terry, so now that we've estabolished that you did not preflight, and the plane crashed, and Horizon is doing everything that you agreed to when you bought the radio. What's the issue, and why so you feel depressed after talking to Horizon? Sounds like a novel. the end. Right?
Yes, your DX7 had an issue. Nothing's perfect, however I agree, it should have been expected to perform without a hitch. However, there's always a chance that something will fail. Horizon offered to fix it, where's the problem?