FlyingGiants - View Single Post - A little insight as to a distributors Products and their Product Support

Barn-E-Stormer · 03-30-2009, 09:05 AM

Great post.

People forget that the folks who answer the phone are human to. It's a hard job to talk to upset people all day, no matter if it's over toys, computers, airconditioning, etc.. I know from the computer world how difficult it is to keep good people in these jobs. When we call for support we need to remember to calm down, and review all the tips in this thread. Don't be emotional, stick to the facts. The person you are talking to didn't create the problem and they are the only one who is going to help you.

Now whey you are on the 3rd call and things are not happening.....It's time for a different approach, but that is not this thread.

03-30-2009, 09:05 AM	#4
Barn-E-Stormer Practice Practice Join Date: Jan 2008 Location: Narrows VA Posts: 685	Re: A little insight as to a distributors Products and their Product Support Great post. People forget that the folks who answer the phone are human to. It's a hard job to talk to upset people all day, no matter if it's over toys, computers, airconditioning, etc.. I know from the computer world how difficult it is to keep good people in these jobs. When we call for support we need to remember to calm down, and review all the tips in this thread. Don't be emotional, stick to the facts. The person you are talking to didn't create the problem and they are the only one who is going to help you. Now whey you are on the 3rd call and things are not happening.....It's time for a different approach, but that is not this thread.