FlyingGiants - View Single Post - Deans connector issues (EQ-10)

BTerry · 08-31-2009, 06:45 PM

I forgot to update this thread. In further discussions with Robert he believed the Deans plug had a quality problem that slipped through his QC and he was determined to fix my problem.

Robert sent me a new EQ-10 immediately on the "honor system", without waiting for me to ship my original unit back. I swapped out my old one and now have zero problems with the new one. I boxed up my old unit to ship back to him after I copied the wire locations.

Had I pulled out my old unit, sent it in for repairs, shipped it back, etc., the whole process would have taken at least a week or more. The way Robert did this only took 3 days, minimizing my own down time.

Customer service simply doesn't get any better! I am a customer for life, and will recommend the Smart Fly products to anybody needing power distribution systems or mixers. I am a totally no-name, anonymous person who bought the product through a seperate dealer, and Robert treated me like his best customer! He is tops in my book.

I couldn't be happier and now expect many years of trouble-free operation from my EQ-10.

Brett

08-31-2009, 06:45 PM	#16
BTerry Bad-ass Super Contributer! Join Date: Dec 2006 Location: Bremerton, WA Age: 40 Posts: 1,461	Re: Deans connector issues (EQ-10) I forgot to update this thread. In further discussions with Robert he believed the Deans plug had a quality problem that slipped through his QC and he was determined to fix my problem. Robert sent me a new EQ-10 immediately on the "honor system", without waiting for me to ship my original unit back. I swapped out my old one and now have zero problems with the new one. I boxed up my old unit to ship back to him after I copied the wire locations. Had I pulled out my old unit, sent it in for repairs, shipped it back, etc., the whole process would have taken at least a week or more. The way Robert did this only took 3 days, minimizing my own down time. Customer service simply doesn't get any better! I am a customer for life, and will recommend the Smart Fly products to anybody needing power distribution systems or mixers. I am a totally no-name, anonymous person who bought the product through a seperate dealer, and Robert treated me like his best customer! He is tops in my book. I couldn't be happier and now expect many years of trouble-free operation from my EQ-10. Brett