Futaba S9156 gear failure what do you all think?

[dbcaster]

I had a gear failure on a new S9156 after the aileron it was driving was hit. The gears that drive the main shaft are a large gear with a small gear pressed inside. After the impact the small gear now spins in the large gear. The pressed in fit has failed. I did not strip any other gears on the servo and it took me a bit of time to figure out why the servo was turning freely. I called Futaba customer support and I will say with the way I was treated I cannot see myself buying another Futaba product again. So does this seem right? The tech guy is saying this is not a problem that is covered under warranty because the aileron was struck. I just don't think the gear should have failed that way. I figure if the servo was hit hard enough it would have stripped out the first gear off of the motor that is plastic. Right or wrong, Futaba needs to adress the way their tech guys treat their customers.

[50%plane]

	Quote: Originally Posted by dbcaster
	I had a gear failure on a new S9156 after the aileron it was driving was hit. The gears that drive the main shaft are a large gear with a small gear pressed inside. After the impact the small gear now spins in the large gear. The pressed in fit has failed. I did not strip any other gears on the servo and it took me a bit of time to figure out why the servo was turning freely. I called Futaba customer support and I will say with the way I was treated I cannot see myself buying another Futaba product again. So does this seem right? The tech guy is saying this is not a problem that is covered under warranty because the aileron was struck. I just don't think the gear should have failed that way. I figure if the servo was hit hard enough it would have stripped out the first gear off of the motor that is plastic. Right or wrong, Futaba needs to adress the way their tech guys treat their customers.

I completely agree. I've only been treated like dirt every time I've called. However, I ask to talk to the manager and things usually work out. I guess it's better than the "You're the first person to have this problem...." excuse from the other brand...

50%

[exeter_acres]

Wow... actually I have had great service,,,,]

but I am lost as this clearly isn't a manufacturing flaw but a result of a "crash"

look at it like this... crash your car.. then try to have it warranty repaired.....
I hope they weren't rude....

but it really isn't a warranty issue in my eye

[thinkitsntillegal]

"Dear Toyota,

I was recently hit in my car door by another drivers door. There is a broken door handle now because of it. I am not going to ask the other driver to pay for the repair, because I believe it is under warranty. Make sure you fix it under warranty, or else I won't buy another Toyota product."

I have not read the Futaba warranty, but I am not sure that this would be covered by it?

[Simpleton]

Yeah, but you'd still hope it'd strip the $1 1st plastic gear like the 9155 has available, not the $30 metal gears. The 9156 doesn't have a 1st gear replacement option that I see at Tower, anyway.

[torquen]

Hitting one of the control surfaces is a huge load on these small servos. I have had a servo stripped out because someone walked by my plane and their pant leg caught my counter balance on the elevator and toasted my servo. I have been running the 9156 servo since they were first released. I have been having great results and I'm installing these servo throughout the two new planes I'm building at this time.

I don't think the servo should be covered because it was not a manufactures error. I have seen pretty much every gear in different servos strip. Not always does the little nylon gear take all the load. I bet if you knocked your aileron again you would strip strip a different gear.

Best thing to do is call again and explain the situation. Maybe they can send you just this gear.

Garrett Morrison

[dbcaster]

	Quote: Originally Posted by thinkitsntillegal
	"Dear Toyota, I was recently hit in my car door by another drivers door. There is a broken door handle now because of it. I am not going to ask the other driver to pay for the repair, because I believe it is under warranty. Make sure you fix it under warranty, or else I won't buy another Toyota product." I have not read the Futaba warranty, but I am not sure that this would be covered by it?

I think your missing my point here. I am not saying I will not buy another Futaba product because the gear seperated. I am saying I will not buy their product because their customer service rep was an A&**h*&le. Simpleton got it. I would figure if anything would stripe it would be the plastic gear, not the press fit on two gears.

[Sevans16]

doesn't matter where you think it should break, it was abused and it broke. Futaba rep is probably tired of people wanting something for nothing.

[fastford]

50% you know the saying opinions are like A--holes everyone has one just like you....

[dubd]

The rep I talked to was a @$$#013 when I called about an issue with my 5014 rx. He basically refused to troubleshoot the issue unless I sent him the model files from my 14MZ. I ended up sending in my rx and they found it to be defective and fixed it quickly. In the end the turn around was fast, but the human to human communication was terrible. I'd expect that from a call center in India, but not from someone answering the phone in the mid-west.

[Extra nuts]

I didnt realize that futaba had options available to customers. Cool. Where can we sign up and pay for them to not have a bad day??? How much more does this option cost??? hum?? Well i would probably just pay for the products and related repairs if any and not LET someone elses bad day get to me.

[Extra nuts]

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[dbcaster]

	Quote: Originally Posted by Extra nuts
	Is this thread really happeneing. You crashed your servo or had somthing crash into it, same difference, and your pissed because someone else had a bad day too and took the bad day attention away from you, and now youll be leary to buy from the company that made the product that worked perfectly until YOU screwed it up. Its your fault not Futabas. You screwed it up?!?!?!?!? What the f)^&? This thread really needs to be shut down to make room for real issues.

Tell me were in any of my posts I ever said I was trying to get something for nothing. As far as I see it I was asking if anyone has seen the two gears seperate. It seems like a few of you are reading more into this than my question. Yes I did hit the aileron, yes it did fail, yes that can be expected, yes the rep was not very helpful. If the thread needs to be closed so be it. Just don't assume or read anything into a question unless you know the facts.

[Patrick H]

How hard did the surface get hit?

I have these for my 35% and have been known to be clumsy.

[Extra nuts]

I have two on my 35%'s elevators and they get bumped everytime i load the thing up. I havent had any problems with them to mention. I know they hold up thier advertised strength better than most most servos in ther class. I guess i shouldnt give you a hard time about the futaba rep giving you a hard time. But futaba servos are ussually always good to go. Futaba anything really. Nothing is perfect. I think the general consensus is thinking that your servo got hit pretty hard for it to break.