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04-20-2006, 12:37 PM
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#1 |
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Flyin' Around
 Join Date: Mar 2006
Location: Tucson, Arizona
Posts: 20
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Horizon Hobbies
Just got my ultra stick 60 and the right wing that was on top in the packaging had all the ribs broken from shipping. Called them up and they are sending a whole wing set out. Haven't got the wing yet, but that is great customer service. They don't even want the old wing set back!
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04-20-2006, 12:52 PM
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#2 |
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Uber Contributer
 
Join Date: Jan 2006
Location: troy, ohio
Age: 51
Posts: 182
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Re: Horizon Hobbies
I've had similar experiences with Horizon. I bought the 33% extra 330s and had a wing damaged during shipping, had a new wing within 2 days, no questions asked. I sent the damaged one back because it was repairable, but great customer service!!!! Wish all co. were like that.
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04-20-2006, 12:52 PM
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#3 |
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Thanks for the Support!
 
Join Date: Jan 2006
Location: USA, OH, Aurora
Age: 40
Posts: 22,071
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Re: Horizon Hobbies
Yea Horizon is a good company.
Have taken care of me on a number of occassions. And they are sponsoring the Huckfest comming up here in June with some GREAT Prizes. (A High end JR radio 9303?(sorry not a JR guy) and a Showtime 4D!!) To me I see tham as a company that really knows that a happy customer is a returning customer. Good people right there. 
__________________
Get the most current up-to-date R/C modeling news: www.flyinggiants.com www.rcgroups.com www.crackroll.com www.rccars.com 
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04-20-2006, 01:59 PM
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#4 |
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Father of the Scale Furum
Join Date: Jan 2006
Location: Chapel Hill, TN
Age: 34
Posts: 4,577
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Re: Horizon Hobbies
Had a twist and I broke the canopy after a rough landing. I ordered a new canopy and it arrived cracked.They 2 day mailed a new one and gave my money back!I never complained at all. That's customer service!!!!!!!
__________________
"I'll have the roast duck with the mango salsa" Kit builders check out.... http://bobflies.com/ 2.4 GHz is for your home telephone... 14MZ and 72 MHz for huckin' baby!! |
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04-20-2006, 02:04 PM
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#5 |
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Uber Contributer
Join Date: Jan 2006
Location: Greenville, TX
Posts: 177
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Re: Horizon Hobbies
When I ordered my F90 the cowl was broke upon arrival called them up and they had a new one sent right a way. Did not have to play the 20 question game with them or anything that is so nice.
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04-20-2006, 02:22 PM
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#6 |
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Lawn Dart Pilot
Join Date: Jan 2006
Location: Lenox Twp. MI, United States
Age: 37
Posts: 1,091
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Re: Horizon Hobbies
I have a Showtime 4D, and both wings failed in flight. I was able to limp the plane in for an uneventful landing. I sent the wings to Horizon, and they sent me a brand new set ASAP. Can't ask for much more than that.
Mike Darr |
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04-20-2006, 04:17 PM
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#7 |
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The Burgur Lifestyle is kickas
Join Date: Jan 2006
Posts: 474
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Re: Horizon Hobbies
this all sounds great, where were they when people wanted new gear for the H9 260 but they wouldnt give it up.......
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04-20-2006, 04:26 PM
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#8 |
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Bad-ass Super Contributer!
Join Date: Jan 2006
Location: Churchville , Pa U.S.A.
Posts: 1,203
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Re: Horizon Hobbies
Or when my funtana 90 had a wing with broken ribs? I guess it just depend on who answers the phone that day!
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04-20-2006, 04:31 PM
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#9 |
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Bad-ass Super Contributer!
Join Date: Jan 2006
Location: New Jersey
Posts: 966
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Re: Horizon Hobbies
Nice negitave post on a threat of positive experiences YAKSareBEST!?!?!?!! Have you had a bad experience with Horizon personally? Probably not! I have had great Customer service form Horizon from day one!!
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Jersey Texx Don't call me "Yankee"! |
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04-20-2006, 04:54 PM
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#10 |
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Father of the Scale Furum
Join Date: Jan 2006
Location: Chapel Hill, TN
Age: 34
Posts: 4,577
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Re: Horizon Hobbies
I agree Texx... Well put... Back to a sunshiney thread!!
__________________
"I'll have the roast duck with the mango salsa" Kit builders check out.... http://bobflies.com/ 2.4 GHz is for your home telephone... 14MZ and 72 MHz for huckin' baby!! |
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