3DHS Sukhoi 57" on Glow Power

[sukhoi26mx]

	Quote: Originally Posted by RCFlyer55
	gotta love the companies answer automatically blaming the pilot LMAO http://www.rcgroups.com/forums/showp...postcount=1245

This is generally in response to the pilot coming to the internet first to blame the airplane (couldn't possibly be their technique, right?) rather than sending an email, a PM, or calling.

I pretty much agree with everything Ben says. If we were to land full-scale airplanes the way that some modelers "land" the models, it would be a hull loss most times.

Scott

[BoneDoc]

Short of crashing, I've never had my landing gear plate came off of any of my 3DHS models... and I have plenty of them (57" Sukhoi included). I can't speak for your friend, but without a video of the above-mentioned landing, all of us would simply be speculating.

Name calling, however, is typical ruse that people use when they're unable to debate the issues based on the fact.... typical..... are you supposed to hurt my little feeling .

[3DHobbyShop]

Typical internet BS.

Every aircraft company has to deal with a pilot eveyr now and then who knocks something loose on landing. In every case, every single one, of course it was a "smooth landing" according to the customer. However, as we all know, a goodly portion of RC landings are crashes by a different name.

We test Scott's and Andrew's designs, they test the airframes, we test them, we send a few around as betas...and if something is wrong it's much easier just to fix it. That's why the Sukhoi has fiberglass-laminated ply instead of just regular ply for the plate, and one-piece carbon gear (which came with a bill for an expensive mold because Extra gear aren't the same shape).

But, that doesn't matter, because some guy on the internet says so.

[RCFlyer55]

	Quote: Originally Posted by sukhoi26mx
	This is generally in response to the pilot coming to the internet first to blame the airplane (couldn't possibly be their technique, right?) rather than sending an email, a PM, or calling. I pretty much agree with everything Ben says. If we were to land full-scale airplanes the way that some modelers "land" the models, it would be a hull loss most times. Scott

I would agree 100% Scott, if that were the fact. However he did write to 3DHS without a response, twice. So he went to the boards to see if anyone else had the same issue. Not dissimilar to what has happened here, he was attacked.

Unfortunately if your opinion differs form the owners or his faithful followers you get flamed. Or if you don't feel 3dhs has the greatest product in the world or you didn't like the plane or had a problem with one you get flamed by the owner and his disciples. Then the owner comes on the boards and cries "Typical internet BS", people say bad things about me and my company on the Internet. It's all good and fine for him to promote it on every site on the Internet, but no one can have ANY criticism or difference of opinion on anything he makes.

It's funny actually. I don't own any of their planes. I saw the thread and just though I'd write what I knew about the plane from being there and watching it fly many times. I mean I did say it was "awesome" and even said I heard they had fixed the problem, but I guess that doesn't matter because I wasn't 100% posistive about it so I got attacked. Oh well, sometimes people act like that, and not just on the internet.

I do like the smaller 330 SC you designed and thought about ordering one but after this I would never buy from him. Too bad cause it's a great looking plane. I know you know your stuff about designing a plane because I have your book and read all your articles in Fly RC. No biggie I can always get the EF 300 EXP which was my second choice.

	Quote: Originally Posted by BoneDoc
	Short of crashing, I've never had my landing gear plate came off of any of my 3DHS models... and I have plenty of them (57" Sukhoi included).

Remember other modelers have to actually pay for their planes so it IS a big thing to have something fail when you have to pay bills to pay, pay to support a family AND try to save money for a new plane.

	Quote: Originally Posted by BoneDoc
	Name calling, however, is typical ruse that people use when they're unable to debate the issues based on the fact.

I'll debate you all day long, I could get a 2 for 1 because you're Ben's lip service it seems. You've proved what I say is based on fact by regurgitating everything Ben says. Besides you drew first blood! I just responded to how I took what you said to me.

	Quote: Originally Posted by 3DHobbyShop
	Typical internet BS. Every aircraft company has to deal with a pilot eveyr now and then who knocks something loose on landing. In every case, every single one, of course it was a "smooth landing" according to the customer. However, as we all know, a goodly portion of RC landings are crashes by a different name. We test Scott's and Andrew's designs, they test the airframes, we test them, we send a few around as betas...and if something is wrong it's much easier just to fix it. That's why the Sukhoi has fiberglass-laminated ply instead of just regular ply for the plate, and one-piece carbon gear (which came with a bill for an expensive mold because Extra gear aren't the same shape). But, that doesn't matter, because some guy on the internet says so.

I'm also sure you've never had a bad plane leave the factory. Or dare I say one that is not completely 100% perfect. That would be absurd, wouldn't it? And you'd never be able to admit that as someone who is honest and sells them. I'm sure no one on here has ever received a defective ARF weather it be from manufacturing or shipping. I'm sure every glue joint is perfectly glued every time on every plane as it leaves the factory. I'm also sure that a container is never accidentally dropped or accidentally bumped while loading on or off the ship or on or off a truck. It would be impossible. Wouldn't it?

WoW are you delusional? I didn't see, read, or hear anyone saying you don't test your models. Has a car company ever released a car that turned out to be not quite right even after years and millions of R&D? GET A GRIP!!

That's the cost of manufacturing something, it all gets figured into the final price of the plane. As far as the gear goes I'm sure you estimated it into your price. No one is twisting your arm to make and sell planes. Same as no one is twisting arms to buy them. If it wasn't profitable to you then I'm sure you wouldn't be doing it. No one said it didn't take long hours and hard work, but it was your choice.

If you're soo stressed out that you need to come on here and other forums and flame people(yes I read your attacks on other threads too) then it's time to throw in the towel. It's not worth a heart attack over chasing the $$$. Go drink a beer or take a toke and chill out.

[3DHobbyShop]

We take good care of all of our actual customers (you know, the guys who have actually bought a plane from us) and will continue to do so. Plenty of people who post on FG actually own the planes, so I don't feel I need to beat my head against the wall. BoneDoc and RCFlyer55 can fight it out if they want. The internet is full of people who just want to fight, let 'em. Every * in the world says the same thing about how he "was going to buy XXX from you but now I never will!" and every guy who runs every hobby company has heard it a thousand times. All one can do is just go back to actually helping actual customers and let internet terrorist dudes flame themselves out.

[RCFlyer55]

	Quote: Originally Posted by 3DHobbyShop
	We take good care of all of our actual customers (you know, the guys who have actually bought a plane from us) and will continue to do so. Plenty of people who post on FG actually own the planes, so I don't feel I need to beat my head against the wall. BoneDoc and RCFlyer55 can fight it out if they want. The internet is full of people who just want to fight, let 'em. Every * in the world says the same thing about how he "was going to buy XXX from you but now I never will!" and every guy who runs every hobby company has heard it a thousand times. All one can do is just go back to actually helping actual customers and let internet terrorist dudes flame themselves out.

I guess potential customers mean nothing. You are a piece of work Mr. Just the attitude of a person I'd want to do business with. Man I can't believe you stay in business. As my father always told me "in business you'll meet the same people going up the latter as you will coming down the latter, so don't burn your bridges." I smell cinders Ben.

Please do tell us just how did you help out the poster("actual customer") of the thread below?


http://www.rcgroups.com/forums/showt...2#post12515502

Flame him perhaps? So I guess you are an equal opportunity flamer of all customers, potential customers, and non-customers. You will reap what you sow. I wish you well but you'll never see any of my $$.

BTW, You are the "internet terrorist dude" Nothing I wrote in my last post was inflammatory or attacking in any way twords you. I read it and reread it to make sure of it. I wrote only what you wanted "FACT" but of coarse YOU flamed me.

[BoneDoc]

I'll let you two duke it out. I'm done with this thread.

[sukhoi26mx]

	Quote: Originally Posted by RCFlyer55
	Flame him perhaps? So I guess you are an equal opportunity flamer of all customers, potential customers, and non-customers. You will reap what you sow. I wish you well but you'll never see any of my $$.

How did he flame him? He explained his position and some realities about the situation that everyone in the thread agreed about including the fellow with the problem. Should he offer a new airframe to each and every poster that complains about a failure on the internet? Really? If you think that, then you have no idea of the realities of this business. Ben does an incredible job of balancing quality, customer service, and the personal relationships that develop in this business in my opinion. The testimonials of literally thousands of satisfied first time and repeat customers bears witness to that. His business is growing faster than any other I know of.

From my perspective, if you really think that 3D Hobby Shop is on its last legs due to improper or insufficient customer support, then you are more than a little delusional. Not me "flaming" - just stating my opinion. Clearly that is different from yours. I can live with that.

Back to the Sukhoi unless you guys see a reason to proceed further...

Scott

[3DHobbyShop]

I notice above, you have posted a smiley which has two banannas having anal sex, in reference to BoneDoc and myself. You're editing your posts as we go, so I just wanted to make note of it in case you felt like deleting it. As far as I'm concerned, if you're going to post things like that in reference to me, you can take you potential business and shove it.

There are plenty of good, friendly, decent people who I have the opportunity to compete for and earn their business. I meet them at events, we correspond, I try to help them out. Some * on the internet who posts stuff like that above, I can do without. Feel free to never purchase a 3DHobbyShop plane, it will be a distinct pleasure not to do business with you.

Sincerely,

Ben Fisher
Owner
3DHobbyShop.com

[SleepyC]

Yea , wow productive thread.
I think this one has hit the end of the road.