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BobPhx · 09-04-2009, 11:24 AM

Due to an operator-induced deadstick, the rudder on my old H9 Cap contacted the desert floor at a velocity which exceeded design specs. One 8411 was stripped, the other was dead - held center but would not respond to TX.

These are the original 8411's I bought back in the day, plus they were crash-damaged, so I fully expected to have to pay up.

Sent them off to Horizon, along with my cc# and a letter explaining myself. Two weeks later they are back at my door. New gears in the stripped servo, and a NIB 8411 to replace the dead one. The invoice said the stripped servo now has new gears and tests fine, no charge for the gears or labor, and the dead servo was replaced "in the spirit of customer service." No charge for anything!

I have never had any problems with Horizon, but this was a very nice surprise. Thanks Horizon!

Bob

Reza · 09-04-2009, 11:44 AM

They are excellent and respect the truth in the letter as well!

KnowCrashes · 09-04-2009, 12:23 PM

Kudos to Horizon. Great peeps to deal with. Have had similar experiences. Have also had higher level out of this world customer experiences also. (I'm not allowed to talk about that though)

3dAndrew · 09-04-2009, 01:37 PM

WOW! Horizon is the best! But hey thats what you can expect when you have great people like Mike McConville, Quique Somenzini and Pete Goldsmith and many others working for them! Truly the best!

kiosk · 09-04-2009, 06:04 PM

well as i've said in other threads...you are paying a premium for their products in case you werent aware....so the customer service experience should be expected, not flabbergasted

cliff600 · 09-04-2009, 06:39 PM

Try calling about a 8611 that needs new gears and see what they tell you.

3D-Seth · 09-04-2009, 07:35 PM

Horizon Hobby Rules!

extra330ss · 09-04-2009, 07:39 PM

yea I have an evo 36nt that had some FOD dammage, so i sent it in.... for some reason, it got lost in repair, so they sent me the new, updated version

09-04-2009, 11:24 AM	#1
BobPhx UP! NO! the other UP! Join Date: Jan 2006 Location: Mesa AZ Age: 44 Posts: 109	Thanks Horizon! Due to an operator-induced deadstick, the rudder on my old H9 Cap contacted the desert floor at a velocity which exceeded design specs. One 8411 was stripped, the other was dead - held center but would not respond to TX. These are the original 8411's I bought back in the day, plus they were crash-damaged, so I fully expected to have to pay up. Sent them off to Horizon, along with my cc# and a letter explaining myself. Two weeks later they are back at my door. New gears in the stripped servo, and a NIB 8411 to replace the dead one. The invoice said the stripped servo now has new gears and tests fine, no charge for the gears or labor, and the dead servo was replaced "in the spirit of customer service." No charge for anything! I have never had any problems with Horizon, but this was a very nice surprise. Thanks Horizon! Bob __________________ www.GoFlyRC.com

09-04-2009, 11:44 AM	#2
Reza Bad-ass Super Contributer! Join Date: Jan 2006 Location: Aliso Viejo, CA Posts: 3,413	Re: Thanks Horizon! They are excellent and respect the truth in the letter as well!

09-04-2009, 12:23 PM	#3
KnowCrashes Sponsor of My Sons Join Date: Aug 2008 Location: Sea Level in the SunShine! Age: 45 Posts: 1,279	Re: Thanks Horizon! Kudos to Horizon. Great peeps to deal with. Have had similar experiences. Have also had higher level out of this world customer experiences also. (I'm not allowed to talk about that though)

09-04-2009, 01:37 PM	#4
3dAndrew Livin it up like a kid! Join Date: Aug 2007 Location: NY, but wishing i was still in FL Age: 17 Posts: 1,421	Re: Thanks Horizon! WOW! Horizon is the best! But hey thats what you can expect when you have great people like Mike McConville, Quique Somenzini and Pete Goldsmith and many others working for them! Truly the best!

09-04-2009, 06:04 PM	#5
kiosk coño carajo Join Date: Jun 2008 Location: WBP, FL Posts: 183	Re: Thanks Horizon! well as i've said in other threads...you are paying a premium for their products in case you werent aware....so the customer service experience should be expected, not flabbergasted

09-04-2009, 06:39 PM	#6
cliff600 Bad-ass Super Contributer! Join Date: Mar 2006 Location: Palmyra, Va. Age: 39 Posts: 1,226	Re: Thanks Horizon! Try calling about a 8611 that needs new gears and see what they tell you.

09-04-2009, 07:35 PM	#7
3D-Seth Horizon Hobby Employee Join Date: Jan 2006 Location: Champaign, IL Age: 21 Posts: 3,077	Re: Thanks Horizon! Horizon Hobby Rules! __________________ Horizon Hobby Desert Aircraft AeroGraphix Duralite Flight Systems Vess Propellers

09-04-2009, 07:39 PM	#8
extra330ss Bored Diesel Mechanic Join Date: Sep 2008 Location: north of the former nonsoviet republic of massachusetts, or just massachusetts, north america, earth Posts: 3,227	Re: Thanks Horizon! yea I have an evo 36nt that had some FOD dammage, so i sent it in.... for some reason, it got lost in repair, so they sent me the new, updated version __________________ Keepin' the shiny side up and the dirty side down

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