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Old 11-23-2006, 06:15 PM   #1
rede2fly
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Default CRRC PRO 45 CUSTOMER SERVICE

HEY would you guys like to hear what i was told by customer service on a motor that i bought. i posted in the thread about crrc motors, but had to start a new one just because you guys had to hear this. and to get your suggestions on how to handle this i need a computor dude to insert a e-mail into the thread. so you all can read it just the way it was sent to me. the options they are giving me. this should give everyone something to think about
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Old 11-23-2006, 06:25 PM   #2
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

Where did you buy it from???
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Old 11-23-2006, 07:17 PM   #3
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

You can just copy and paste it from your e mail.

If not send it to me

ruddermagic@grandecom.net
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Old 11-23-2006, 08:02 PM   #4
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

I think you should give up this engin buy other one DA,3W,ZDZ...I Taiwan lot people use this engin and less 20% people can use it flying on the sky over 10 flight,Non one had ever use it flight over 30 times....
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Old 11-23-2006, 08:38 PM   #5
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

it was bought from troy built models. i will call gene and see what he says about it. he sells them. i will try and cut and paste. you guys got to read this.its a joke and after me saying jim was nice to deal with
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Old 11-23-2006, 08:43 PM   #6
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

I would call Gene and not post anything until then.He is a real joy to deal with.....seriously.
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Old 11-23-2006, 08:43 PM   #7
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

Quote: Originally Posted by Dennis C
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You can just copy and paste it from your e mail.

If not send it to me

ruddermagic@grandecom.net
dennis i just forwarded the e-mail to you. thanks richard
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Old 11-23-2006, 08:50 PM   #8
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Quote: Originally Posted by GremlinX
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I would call Gene and not post anything until then.He is a real joy to deal with.....seriously.
yes he is , but this has nothing to do with him, it has everything to do with the company, and or thier customer service. it should by no way reflect anything on gene or troy built models. neither he or his company can control the manufacture and thier product. nor thier customer service. this is not intended to say anything bad in any way towards troy built models.
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Old 11-23-2006, 09:33 PM   #9
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

Guys im posting as Richard requested. So dont flame me ok. Im sure Troybuilt will take care of this.


_____________________________________________


-----Forwarded Message-----
From: Jim Gorombei
Sent: Nov 23, 2006 6:25 AM
To: rhinton1@peoplepc.com
Subject: RE: version 1 crrc pro


Hi Richard,
The probelms that you will most likely have with your version 1 engine will be the intake manifold, exhaust, and ignition module. There are a couple of options and the first is to upgrade all of the parts necessary which will be a minimum charge of $30 plus about 2 hours labor and return shipping for a total of $121. This first option also depends on the integrity of the crankcase as some of these were machined incorrectly to support the front bearing. The second option is to upgrade to the version3 for an exchange price of $299 and if you additionally wanted to upgrade to our new SuperSport version that includes the Slimline Pitts, auto advance ignition, and CNC adjustable velocity stack the exchange price is $399 (This engine normally sells for $499). The SuperSport delivers near DA50 power, sounds very scale with the muffler and is lightweight. Let me know if you have any more questions.


Sincerely,
Jim
WESTERN HOBBIES
CRRCproUSA
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Old 11-23-2006, 09:41 PM   #10
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

now is that customer service or what. wouldnt you like to do business with this company you know the more i think about it, i think i will print the e-mail that jim at crrc sent me and mail it to the A.M.A. just to see what kind of reaction i can get out of it. maby it will be printed just to show other modelers what kind of junk it being sold out here. but more than likely it will just be thrown in the trash with a loud laughing that would only be herd by other people in the office. i have learned my lesson,and hopfully i wont make the same mistake twice. last thing i will say is JIM how do you sleep at night??? you know you at sometime will have to answere to this. happy thanksgiving

Last edited by rede2fly; 11-23-2006 at 11:28 PM.
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Old 11-23-2006, 09:45 PM   #11
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

Richard what kind of problems are you having with this motor.
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Old 11-23-2006, 09:46 PM   #12
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

sounds like the same bs fuji gave out on their bt 50 engines
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Old 11-23-2006, 09:54 PM   #13
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

Quote: Originally Posted by Dennis C
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Richard what kind of problems are you having with this motor.
i havent even started it yet. i didnt want to start it then they say too bad. its your fault... and give some lame reason to not replace it. but guess what BAMM its my fault they made it wrong..
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Old 11-23-2006, 10:32 PM   #14
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

http://cgi.ebay.com/GF45i-CRRCPRO-GA...QQcmdZViewItem
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Old 11-23-2006, 11:39 PM   #15
rede2fly
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Default Re: CRRC PRO 45 CUSTOMER SERVICE

its too bad i dont work for DA, and read something like this so i could send someone much like myself a real motor and say sorry about your problem, here try this and see what you think. o.k.i'am back now , but what a thought
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