Does Tony/PilotRC still provide rebuild kits? My 42% Sbach sustained some damage while moving.

I've emailed Tony over a month ago, but haven't had a response

Does anyone have any suggestions for getting ahold of Pilot RC?

Since I can't get ahold of Pilot RC for a rebuild kit, if anyone has a vertical fin laying around, I would be interested in buying it. My 40% Sbach was damaged moving to my new house. Or, if anyone has the parts drawn out, I would be interested in that as well.

This is the middle of the Chinese New Year fesitival (feb 18-March 2). You probably won’t hear anything from Tony until it’s over. My understanding is that most businesses in China shut down during the holiday.

Thanks! That make sense

I had the same problem getting hold of Pilot. Sent my first email mid December ’17, repeated a couple weeks later. Finally heard from Tony requesting delivery info. Then another month went by. Contacted Chief for help. Resent email again, copying Chief. Finally heard back from Pilot requesting payment, but we were heading straight for Chinese NY. But thankfully wood package shipped out Feb 10.
The wood parts were excellent, everything just clicked in place.
I have a few Pilot ARFs now and think they are one of the best on the market. I don’t mind waiting for parts or shipping, but lack of response is a problem.

I finally heard back!

Originally Posted by Gilesfreak

I finally heard back!

What did you hear? Fill a brother in. I have yet to hear from Pilot. I ordered a replacement canopy for my 40% Yak 54 in Sept. of last year. When it arrived, It was not the quality I was expecting. It is obvious it slipped in the mold and they painted it and shipped it to me anyway. Contacted Tony, His QA manager said there was nothing wrong with it. (Sent over 30 photos of the canopy clearly showing it had slipped and was not satisfactory to put on the plane) Everyone that has looked at it concurs they would "NOT" use it. Ordered yet another at "MY" expense again January 16 of this year. Sent numerous emails, facebook messages, and still no response. Still no replacement canopy. Still waiting for response.

Originally Posted by Stangflyer

What did you hear? Fill a brother in. I have yet to hear from Pilot. I ordered a replacement canopy for my 40% Yak 54 in Sept. of last year. When it arrived, It was not the quality I was expecting. It is obvious it slipped in the mold and they painted it and shipped it to me anyway. Contacted Tony, His QA manager said there was nothing wrong with it. (Sent over 30 photos of the canopy clearly showing it had slipped and was not satisfactory to put on the plane) Everyone that has looked at it concurs they would "NOT" use it. Ordered yet another at "MY" expense again January 16 of this year. Sent numerous emails, facebook messages, and still no response. Still no replacement canopy. Still waiting for response.

For me, it took a lot of emails, just about every other day, but I received my tracking numbers today. Pilot wasn't the most responsive, but I was able to get what I needed.

Everything got here today well packaged, unlike the experience I have had getting replacement wing panels from Chief and UPS.

I have also asked some replacement fuselage parts for my 92'' extra 300 from Tony, sent crashed pictures etc 2 times , NO REPLY, NO RESPONSE