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Old 07-09-2015, 05:55 PM
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United States, NV, Henderson
Joined Apr 2006
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PRODUCT BULLETIN: Spektrum DX18G2 and DX18 Stealth Edition Tx's

Just got this email. Hope it is not old news..

PRODUCT BULLETIN: Reduced Range Found in Select Spektrum DX18G2 and DX18 Stealth Edition Transmitters with Region: US-247 in the System Settings Screen

It has come to the attention of Horizon Hobby, LLC that some DX18G2 and DX18 Stealth Edition transmitters may have a reduction in performance at extreme ranges. Horizon Hobby performed extensive testing to confirm that the reduction in range takes place at extreme ranges well outside normal flying conditions for most conventional flying. Spektrum DX18G2 and DX18 Stealth Edition transmitters with a green dot in the battery compartment and on the box are not affected. Please see the product bulletin for the Spektrum DX18G2/DX18 Stealth Edition. Follow the steps listed in the product bulletin to perform a full range test. If the transmitter fails the full range test, please fill out the Repair Request Form as directed in the bulletin. After completing and submitting the Repair Request Form, Horizon Hobby will E-mail a shipping label for you to use to return the transmitter. Typical turnaround time for a repair is 7–10 business days. You will not incur any fees or charges for the repair, if it is deemed necessary.

If you have any concerns about performing the full range test, you may send your transmitter in to Horizon's service center to be tested, adjusted if necessary, and returned to you. For customers located outside of North America or Europe, please contact your nearest Horizon Hobby distributor.

Before sending your transmitter to Horizon Hobby for service:
1. Export all programmed models to an SD card
2. Remove the following items from the transmitter:
• SD Card
• Transmitter Battery
• Neck Strap
• Any aftermarket accessories (Cell phone mounts, aftermarket gimbal sticks, etc)
3. Carefully wrap the transmitter in bubble wrap and pack the transmitter into a strong cardboard box, ensuring the transmitter will not move around in transit.
DX18 Stealth Edition Only: Do not return the DX18 Stealth Edition Transmitter Case.

If you have questions, please call 877-504-0233. Product Support hours are:

Monday-Friday: 8 A.M. – 7 P.M.
Saturday 8 A.M. – 5 P.M.
Sunday: 12 P.M. – 5 P.M.

We apologize for any inconvenience this may cause. While we understand what it means to send in your transmitter, we also want to ensure that our consumers are enjoying Horizon Hobby products with utmost safety and top level performance. Horizon is committed to a safe and enjoyable experience for everyone. Thank you for your understanding.
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Last edited by bobzilla; 07-09-2015 at 06:33 PM.
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